Cancellations & Refunds

Cancellation & Refund Policy

I understand that life happens and plans change. This policy outlines my approach to cancellations, rescheduling, and refunds for coaching services.

Cancellation Policy

All sales are final. Due to the nature of coaching services and the time-sensitive preparation involved, I do not offer refunds or allow cancellations once a session has been booked or a coaching package has been purchased.

Rescheduling Sessions

I understand that unforeseen circumstances can arise, and I am committed to working with you to reschedule sessions when possible.

Advance Notice

To reschedule a session, please provide:

  • 24 hours notice for one-on-one training sessions
  • 48 hours notice for consultations or initial assessments

Sessions rescheduled with adequate notice will be moved to a mutually agreeable time at no additional charge.

Late Cancellations and No-Shows

Sessions canceled with less than the required notice or missed without notification (no-shows) will be considered completed and cannot be rescheduled or refunded.

This policy ensures that I can manage my schedule effectively and provide quality service to all clients.

Subscription and Package Services

Monthly Subscriptions

If you have purchased a monthly subscription service:

  • You may cancel your subscription at any time
  • Cancellation will take effect at the end of your current billing cycle
  • No refunds will be provided for partial months
  • Unused sessions within the current billing period do not roll over or qualify for refunds

Multi-Session Packages

If you have purchased a multi-session package:

  • Sessions must be used within the specified time frame (typically 3-6 months from purchase)
  • Expired sessions cannot be refunded or extended without prior arrangement
  • Unused sessions are non-transferable and non-refundable

Emergency and Extenuating Circumstances

I recognize that true emergencies and extenuating circumstances occur. In cases of serious illness, injury, family emergency, or other significant life events, please contact me as soon as possible.

I will work with you on a case-by-case basis to find a reasonable accommodation, which may include:

  • Extended time to use prepaid sessions
  • Temporary pause of subscription services
  • Alternative coaching arrangements (e.g., switching from in-person to virtual)

While refunds are generally not available, I am committed to ensuring you receive the value of services you have purchased whenever possible.

Service Interruptions

If I need to cancel or reschedule a session due to illness, emergency, or other unforeseen circumstances:

  • I will provide as much advance notice as possible
  • The session will be rescheduled at a mutually convenient time
  • If rescheduling is not possible, you will receive a refund or credit for that session

Refund Processing

In the rare event that a refund is authorized:

  • Refunds will be processed within 5-10 business days
  • Refunds will be issued to the original payment method
  • Payment processing fees are non-refundable

Dispute Resolution

If you have concerns about a cancellation, refund, or any aspect of my services, please contact me directly. I am committed to resolving issues fairly and professionally.

Changes to This Policy

I may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Active clients will be notified of significant policy changes.

Contact Me

If you need to cancel or reschedule a session, or if you have questions about this policy, please contact me through the contact form or reach out directly via email or phone.

Thank you for your understanding and cooperation.